Offering a digital guest app, web app or tablet has become a key part of any vacation rental operators tech stack. The days of greeting guests with a welcome book are long in the past with guest preferring a digital experience. There a number of different guest experience products on the market including YourWelcome, Touch Stay, Hostfully and HelloHere. This article explores the feature sets that any digital guest experience product should have and how to work out what solution is best for your business.
What should a digital guest experience platform offer?
All digital guide platforms, including Touch Stay and Hostfully will offer the ability to brand the guest experience. This usually includes logos, company colours and banners on the app, website or tablet device.
All digital guides should include the ability for property managers to up-sell services such as late check outs or equipment hire. This is one of the primary benefits of digitising the guest experience journey. Property managers should also expect functionality to upload affiliate links to their partners for services such as boat hire or tourist tickets.
PMS Integrations: Touch Stay / YourWelcome / Hostfully / HelloHere
YourWelcome | Additional Features vs Hostfully, Touch Stay & HelloHere
Guaranteed Guest Engagement
Unlike Touch Stay, Hostfully and HelloHere, YourWelcome is a physical product that is left in property for guests. On arrival guests check-in via the tablet and access all the property information via the product. The reason? If you have a digital only product you still have to leave a paper guide as a percentage of guests will not engage.
YourWelcome comes with a fully customisable check-in for guests. This enables property managers to aggregate additional information from guests, including the contact details on non-paying guests.
Out-of-the-box YourWelcome comes packed with local on-demand partners offering food delivery, tourist tickets and more. This means property managers do not need to do the work to offer these types of deals to their guests and can make additional service revenue from day one.
Learn More About YourWelcome
Find out why YourWelcome is the most used digital guest experience product in the market.