Current Vacancies:

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Customer Support Representative – Tampa


ABOUT US & THE ROLE:

YourWelcome is growing quickly and looking to invest in our support team (account management and customer success). Based in Tampa you’ll be helping us disrupt the short stay rental market through our guest management platform. We are looking for 1 x Customer Support/Account Manager with excellent interpersonal skills.

The Customer Support/Account Manager will help oversee some of our US accounts and help continue to improve the operational performance of our Customer Service Division. The candidate will use their exceptional relationship skills to engage and retain our customers by helping them utilize our platform in the best way possible. This client-facing (via video calls and phone calls) is critical to the customer experience and drives our personalized approach to client support. The role will include responding to tier 2 escalated customer emails and phone calls as well as looking after key accounts ensuring customers are onboarded and supported throughout their subscription.

In addition to inbound and pro-active out-reach you will also help manage some of the logistics elements of the Tampa office by registering in (to our custom built inventory system) and shipping out (using our UPS and Fedex accounts) any returns or replacements of our guest experience tablets.

Reporting in to (and being trained by) the UK based Head of Support you will form a member of a team spanning our UK, Tampa, Brisbane and Philippines teams so excellent interpersonal skills and a willingness to spend large parts of your day talking and interacting is crucial!

KEY RESPONSIBILITIES

· Ensuring all customer support tickets are responded to efficiently and customers kept in the loop during longer fixes or improvements.

· Ensuring customers are continuously receiving value from the service and product throughout the length of their subscription

· Prospecting and managing upsells i.e. ensuring our tablet customers are aware of our Advance Check-In Tool and vice versa.

· Customer relationship-building and delivering a best-in-class customer experience

· Gathering and presenting feedback and insights from our customer base for possible new features

· Helping ensure the Support team KPIs are maintained to high standards.

· Managing returned tablets and inventory

· Shipping new and replacement orders where not possible or not appropriate to be shipped from our head office.

REQUIREMENTS

· Excellent communication, impeccable spelling and grammar.

· A proactive approach, showing initiative and ambition.

· Willingness to take responsibility and ownership.

· First class organisational skills.

· Previous experience in a customer service role

· Technically literate, our customers use our dashboard daily so you will need to get
to grips with it quickly and efficiently in order to help troubleshoot.

· A fun and outgoing personality and most importantly, a real self starter

BENEFITS

· Work in our Tampa office

· Annual salary of $30,000 – $34,000 (Depending on Experience)

· 20 days annual leave + US holidays

Please note, this is a full-time 9am to 6pm job based in our Tampa office.


Apply:
If you’re interested in applying or have questions about this position just email jobs@yourwelcome.com – Please ensure you reference which position you are applying for.

Territory Sales Manager – Spain


ABOUT US:

YourWelcome is a guest monetisation and management tool for short term rentals. We enable property management companies to seamlessly add a service layer to their business to drive revenue from upgrading the guest stay, food delivery and tourist tickets. The company launched 3 years ago and is installed in 18,000 properties globally and used by 65k guests per month.

We have offices in London and Tampa.

THE ROLE:

We are looking to recruit a full cycle Sales Manager for Spain. The ideal candidate will be disciplined and have experience in all aspects of sales from lead generation, product demonstrations, through to closing deals. This candidate should be open to frequent travel within Spain and be able to generate new sales leads on a regular basis against sales targets. The candidate will be highly organised and ideally have experience of selling technology to the vacation rental / short term let industry in Spain.

CORE TASKS:

  • Drive sales efforts for YourWelcome in Spain, alongside being the primary contact for sales & opportunities in the territory
  • Generate potential leads for future sales, both by outbound phone calls, networking and in-person visits to key vacation rental areas
  • Establish and maintain relationships with current & future clients
  • Attend and exhibit at trade shows, conducting product demonstrations
  • Video demonstrations of the product to prospective clients
  • Track and report sales via Salesforce, Salesloft and in-house reporting procedures
  • Hit and exceed sales targets
  • Communicate effectively with other members of the team in London, Tampa and Melbourne.

REQUIREMENTS:

  • You have 3+ years of sales experience, across all areas of the sales cycle.
  • Able to effectively communicate in both Spanish & English
  • Experienced in using sales CRM tech (Salesforce, Salesloft etc)
  • Experience in the vacation rental industry in Spain, including existing relationships with property managers
  • Self starter, who is comfortable working alone and also in a team

PACKAGE:

  • €40k-€45k basic salary + upcapped bonus structure
  • Generous holiday allowance
  • Participation in company share option scheme

Apply:
If you’re interested in applying or have questions about this position just email jobs@yourwelcome.com – Please ensure you reference which position you are applying for.

Lead Generation Professional


WHO WE ARE:
YourWelcome is a leading travel technology company based in Central London and is looking for lead generation professionals to support our US launch.

WHAT YOU’LL BE DOING:

The role is based at our London office and requires a candidate with superb telephone communication skills. The role involves calling potential clients with the view to booking a video demo for our product or face to face meeting.

The successful candidate(s) will be able to demonstrate that they understand how to close booking in appointments for prospective clients. Your commission and long-term success will be measured by how many appointments you successfully booked in.

Your day will be spent calling prospects and updating the CRM with key information obtained from the call (e.g., how many properties they manage).

You will have excellent telephone manner and be enthusiastic and willing to learn.

The pay is £10 per hour and £5 per appointment booked in and completed by the sales teams.

ABOUT YOU:

– Experience with outbound sales
– Excellent telephone skills
– Attention to detail
– As you will be interacting with American based clients, a clear and easily understandable phone voice is necessary.


Apply:

If you’re interested in applying or have questions about this position just email jobs@yourwelcome.com – Please ensure you reference which position you are applying for.

Intern Placement

Full Time (9am-6pm) / £125 per week


WHO WE ARE:
YourWelcome is one of the fastest growing tech startups in the UK vacation rental / short stay space. We supply tablets for apartments and homes that enable owners to make additional revenue from each guest by up-selling a range of services including late check outs, food delivery, tourist tickets and more. We have tablets in over 320 cities globally and are rapidly growing.

WHAT YOU’LL BE DOING:
This is a varied, entry level position for someone keen to join our startup. It is for an initial 12-14 week placement (length is negotiable depending on your circumstances) with a view to either joining full time (if both you and we feel the position is a good fit) or returning to study with the probability of freelance part time work thereafter.

We are currently an 18 person, friendly team who are growing rapidly and this placement will allow you the opportunity to work alongside all departments. Our customers can upload their property and local area guides to their tablets via our custom built web portal. You’ll be trained and learn all about our portal and be responsible for helping our account management team add data to it, you’ll be researching info for our sales team, you’ll be writing content for our content team and you’ll be helping package up and ship our tablets alongside our operations team. At the end of the placement we can discuss which department you feel you can add value to the most.

12- 14 WEEK PLACEMENT:
The role is based in our offices in Blackfriars (closest tube is Blackfriars) and is full time (9am to 6pm) in the office, 5 days a week. The intern period is paid at £125 per week.

ABOUT YOU:
You should be bright, enthusiastic and a team player, who is fully computer literate. We expect you to have great attention to detail and a good ability to juggle workloads, given you’ll be working across a variety of teams. Being great at researching content online and also resourceful is a key trait.

Send us your CV and a short paragraph about why you think you’d be great at YourWelcome and what skills you think you’ll be able to utilise with us. We look forward to reading your applications and hope to meet you soon.

 


Apply:

We look forward to reading your applications and hope to meet you soon. Send your CV and covering letter to jobs@yourwelcome.com

Can’t find a role that fits but think you can still offer value? We always want to hear from passionate, talented people.

Say hello: jobs@yourwelcome.com