Terms & Conditions
Welcome to YourWelcome Limited, the operator of www.yourwelcome.com (the “Site”).
YourWelcome is registered in England and Wales, (Company Number 9718587). The registered office of the company is 25 Sulivan Road, London SW6 3DT, United Kingdom.
YourWelcome reserves the right to revise these Terms at any time and you are encouraged to review these Terms each time you visit the Site
BY ACCESSING THE SITE, YOU ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, THESE TERMS. IF YOU DO NOT AGREE WITH ALL OF THE TERMS SET FORTH BELOW, YOU MAY NOT USE ANY PORTION OF THE SITE OR THE APP. PRICE INFORMATION FOUND ON THIS SITE OR THE APP IS SUBJECT TO CHANGE WITHOUT NOTICE. YOURWELCOME RESERVES THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS OF USE AT ANY TIME WITHOUT NOTICE
We grant you a person specific, limited, non-transferable non-exclusive, license to access and use the Site. We reserve the right to revise the products and services available on the Site. We may also impose rules for and limits on use of the Site, restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes.
Usage of the Site
You may use the Site only for your own non-commercial personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading or posting of information and are responsible for the consequences of such communications to the Site. Any other use of the Site requires the prior written consent of YourWelcome.
You may not use spiders, robots, data mining techniques or other automated devices or programs to catalogue, download or otherwise reproduce, store or distribute content available on the Site. Further, you may not use any such automated means to manipulate the Site, such as automating what are otherwise manual or one-off procedures. You may not take any action to interfere with, or disrupt, the Site or any other user’s use of the Site, including, without limitation, via means of overloading the Site, circumventing security or user authentication measures or attempting to exceed the limited authorization and access granted to you under these Terms. You may not frame portions of the Site within another web site.
Registration and Passwords
Additional Terms and Conditions
Orders / Contracts
Subscribing to the YourWelcome software, (including the tablet) is done by clicking the “Submit Order” button on the checkout page. You are responsible for checking your details are correct at the point you click the “Submit Order” button on the checkout page.
Your order constitutes a subscription agreement between YourWelcome and yourself. All orders are subject to acceptance by YourWelcome. YourWelcome is not obliged to accept your order and may in its discretion, decline to accept any order. Where YourWelcome accepts your order, it will confirm such acceptance to you by sending you an email that confirms that the product has been ordered.
By purchasing a subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive periods, at the original subscription rate. Your credit card will be charged on the same day as you purchased your subscription every calendar period.
You are responsible for ensuring a valid payment method is attached to your account at all times. You are able to manage and update your payment method from the YourWelcome dashboard.
Your order will be fulfilled in a reasonable time from the date of your order. You recognise, though, that occasionally because of delays from domestic postal, international shipping partners and for other reasons beyond our control it is possible that orders may be delivered more than 30 days after the order.
Selling Services & Revenue Generation
There are two ways to generate revenue from the YourWelcome platform, (YourWelcome Tablets & YourWelcome Advance):
YourWelcome tablets come pre-installed with a range of partnerships with companies providing on-demand services, (including but not limited to), food delivery, taxi services and tourist tickets. These relationships operate on an affiliate commercial relationship between YourWelcome and the on-demand service provider. YourWelcome receives a percentage of sales from each transaction that ranges between 0.25% – 20%, depending on the partner.
You are paid 20% of the revenue that YourWelcome receives from each transaction.
SERVICES YOU ADD TO THE PLATFORM:
YourWelcome can be used as an ecommerce platform that enables you to sell any service that you like to your guests. You set up the services using the YourWelcome web portal (dashboard), setting up the price, summary of service and any rules / regulations. The service is displayed on the tablet and guests are able to purchase the service through the device, using either their credit/debit card or PayPal. YourWelcome processes the payment through Stripe or PayPal. The payment processer charges a transaction fee that varies from card type and origin of guest.
You are responsible for ensuring that any services you add to the platform conform to local laws and that you can fulfil any and all orders placed via your tablets.
You are paid 90% of the revenue, minus the processing fee that YourWelcome receives from each transaction.
You will receive a statement 30 days after the end of the month, containing all transactional information, including any monies owed to you. This statement will also contain details of how to claim your monies owed and payments will be made 7 days thereafter.
Please note that no statements are provided if no transactions have taken place within any given month and the minimum pay out is £25 / $25 / €25.
Pro users have the optional choice to add their own Stripe account to the YourWelcome dashboard. You are also given the choice to buy YourWelcome out of the revenue split so that you retain 100% of all sales values (minus any payment processor fees). Please note that you will need to register your desire to split the proceeds at source to your own Stripe account. Please do this by emailing your account manager or firstname.lastname@example.org so that a ticket can be raised with our technical team to do this (which is usually completed within 2 working days). Simply adding your Stripe account via the dashboard will not automatically mean you are receiving any funds outside of the usual reports generated by YourWelcome for earned income.
Consumer Rights and Cancellation
You may cancel your first order and receive a refund (excluding any shipping costs paid) at any time before your order is delivered and up to fourteen days afterwards, beginning on the day you receive the products. In this case, you will receive a full refund of the price paid for the products (excluding shipping costs), once the YourWelcome devices are returned undamaged and in their original state to either our UK or US office. YourWelcome, 1-2 New Bridge Street, London, EC4V 6AL, United Kingdom.
You can cancel your subscription at any time, but it is only if you do it within this initial fourteen day period after your initial subscription that you will be entitled to a refund less any shipping costs paid (as per UK legislation known as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
To cancel your order, you must inform YourWelcome by email (email@example.com), giving us your name, address, up to date contact telephone number and order reference. You must return the tablet device to YourWelcome within 14 days of notifying us of the cancellation in the same condition in which you received them and at your own cost. Once YourWelcome has received the devices, your subscription will be cancelled.
AUTOMATIC RENEWAL TERMS
With respect of YourWelcome subscriptions subject to automatic renewal, you agree that YourWelcome may submit periodic charges (e.g., monthly, six monthly or annually) to your chosen payment method without additional authorization from you, until you provide prior notice that you wish to terminate this authorization or to change your payment method. You agree that such notice will not affect charges submitted before YourWelcome can reasonably act on the request.
By purchasing a Monthly Subscription, you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by YourWelcome after the expiration date of your payment card.
CANCELLATION POLICY FOR MONTHLY SUBSCRIPTION RENEWALS
You may cancel your Monthly Subscription by giving YourWelcome a minimum of 3 working days notice prior to the auto-renewal date. Cancellations can only be made via email communication via firstname.lastname@example.org or by contacting your account manager by the same method. If you cancel, you are responsible for returning the YourWelcome tablet device at your cost prior to the end of the subscription period.
6 MONTHLY SUBSCRIPTIONS
By purchasing a 6 Month Subscription, you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by YourWelcome after the expiration date of your payment card.
CANCELLATION POLICY FOR 6 MONTHLY SUBSCRIPTION RENEWALS
You may cancel your 6 Monthly Subscription by giving YourWelcome a minimum of 3 working days notice prior to the auto-renewal date. Cancellations can only be made via email communication via email@example.com or by contacting your account manager by the same method. If you cancel, you are responsible for returning the YourWelcome tablet device at your cost prior to the end of the subscription period.
By purchasing an Annual Subscription, you agree and acknowledge that your subscription has an initial pre-payment feature for one full year of service and a recurring Annual Subscription renewal fee at the then-current Annual Subscription rate and you accept responsibility for all recurring charges prior to cancellation.
CANCELLATION POLICY FOR ANNUAL SUBSCRIPTION RENEWALS
You may cancel your Annual Subscription by giving YourWelcome a minimum of 3 working days notice prior to the auto-renewal date. Cancellations can only be made via email communication via firstname.lastname@example.org or by contacting your account manager by the same method. If you cancel, you are responsible for returning the YourWelcome tablet device at your cost prior to the end of the subscription period.
In most cases, cancelling your subscription before it expires means you’ll finish your current subscription without receiving money back. Once the subscription expires, you must return the tablet device(s) within 14 days of your renewal date.
If you live in a region where there is a legal obligation to issue a refund on early cancellation, you may be eligible for a refund. EG, if you live in the EU, you can cancel your subscription within 14 days of the original purchase (the cooling off period), YourWelcome will refund the full amount on return of the device(s).
Failure To Pay
If your account payments fall behind by over 7 days, your subscription will be terminated and you are required to return the device(s) to YourWelcome, 1-2 New Bridge Street, London EC4V 6AL at your own cost within 14 days. Failure to return the device(s) within 30 days will result in a fixed charge of £65 per device. This amount will be sent in a full and final settlement invoice.
Tablet Usage: Data
YourWelcome tablets are built on a proprietary platform, which enables the gathering of anonymized data of how guests interact and transact through the tablet. You can access these data patterns from the YourWelcome portal (dashboard). The data is owned by YourWelcome and licensed to you for the duration of your subscription.
Product Information; Limitation on Quantities
Excluding any content which may be submitted by Members from time to time, we strive to ensure that the information on the Site and the App is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time due to inventory, shortages, or user breach (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.
You agree to indemnify YourWelcome and its group companies liabilities and the reasonable costs (including reasonable legal fees), sustained or incurred as a result of content posted to the Site by you being in violation of these Terms and/or YourWelcome’s Review Guidelines.
Lost & Broken Devices
YourWelcome have the following device replacement policy:
You must inform YourWelcome within 5 working days of the breakage by email to email@example.com attaching a photograph and/or detailed description of the broken device. A member of the customer support team will advise whether the device is required to be sent back to us, we will ship a replacement free of charge but in the event the device is required to be returned you will need to cover the cost of shipping the device to your nearest YourWelcome office (as advised by your support team member).
In the unlikely event that a guest steals the tablet then you must report the theft to the platform the guest booked through within 5 working days of the guest leaving. You must inform YourWelcome of the stolen device within 5 working days of the theft by email to firstname.lastname@example.org attaching a copy of the report circulated to the booking platform. YourWelcome will ship a replacement device free of charge.
Except for the circumstances listed above, you are responsible for the return of all devices and failure to do so will result in a charge of £65 per tablet.
Appointing YourWelcome as a Data Processor
By signing up and using our service you are automatically appointing YourWelcome as a Data Processor partner.
1.1 “Controller” means an entity that determines the purposes and means of the processing of Personal Data.
1.2 “Data Protection Law” means all data protection and privacy laws applicable to the processing of Personal Data under the Agreement, including, where applicable, EU Data Protection Law.
1.3 “EU Data Protection Law” means (i) prior to 25 May 2018, Directive 95/46/EC of the European Parliament and of the Council on the protection of individuals with regard to the processing of Personal Data and on the free movement of such data (“Directive”); and (ii) on and after 25 May 2018, Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (General Data Protection Regulation) (“GDPR”).
1.4 “EU Model Clauses” means the standard contractual clauses for Processors as approved by the European Commission pursuant to Decision C (2010)593, as they may be amended or replaced from time to time.
1.5 “Personal Data” means any information relating to an identified or identifiable natural person as contained within Content as defined in the Agreement.
1.6 “Personal Data Breach” means a breach of security of the Services leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data.
1.7 “Processor” means an entity that processes Personal Data on behalf of a Controller.
1.8 “Services” means any digital service offering by Your Welcome Limited to you.
1.9 “Sub-processor” means any Processor engaged by Your Welcome Limited or any member of its group of companies that processes Personal Data pursuant to the Agreement. Sub-processors may include third parties or any member of YourWelcome’s group of companies.
2.1 Role of the Parties. By using our services you expressly permit Your Welcome Limited to process Personal Data.
2.2 Processing of Personal Data. You will, in its use of the Services, comply with your obligations under Data Protection Law in respect of its processing of Personal Data and any processing instructions issued to Your Welcome Limited. You represent that it has all rights and authorisations necessary for Your Welcome Limited to process Personal Data.
2.3 Your Welcome Limited Processing of Personal Data. Your Welcome Limited will comply with its processor obligations under Data Protection Law and will process Personal Data in accordance with your instructions.
2.4 Processing of Personal Data Details.
2.4.1 Duration. Your Welcome Limited will act as your Data Processor for the duration of your subscription.
2.4.2 Purpose. The purpose of the processing is the provision of the Services by Your Welcome Limited to you.
2.4.3 Nature of the Processing. Your Welcome Limited and/or its Sub-processors are providing Services or fulfilling contractual obligations to you. These Services may include the processing of Personal Data by Your Welcome Limited and/or its Sub-processors on systems which may contain Personal Data.
2.4.4 Categories of Data Subjects. The data subjects may include Customer’s end users, employees, contractors, suppliers, and other third parties.
2.4.5 Categories of Data. Personal Data that is submitted to the Services by you.
3.1 Use of Sub-Processors. Your Welcome Limited engages Sub-processors to provide certain services on its behalf. You consent to Your Welcome Limited engaging Sub-processors to process Personal Data. Your Welcome Limited will be responsible for any acts, errors, or omissions of its Sub-processors that cause Your Welcome Limited to breach any obligations under this DPA.
3.2 Obligations. Your Welcome Limited will enter into an agreement with each Sub-processor that obligates the Sub-processor to protect the Personal Data in a manner substantially similar to the standards set forth here (to the extent applicable to the services provided by the Sub-processor).
4. SECURITY MEASURES
4.1 Security Measures. Your Welcome Limited will implement and maintain appropriate technical and organisational security measures to protect against Personal Data Breaches and to preserve the security and confidentiality of Personal Data processed by Your Welcome Limited on behalf of you in the provision of the Services (“Security Measures”). The Security Measures are subject to technical progress and development. Your Welcome Limited may update or modify the Security Measures from time to time provided that such updates and modifications do not result in the degradation of the overall security of the Services purchased by you.
4.2 Security Measures. You are responsible for using and configuring the Services in a manner, which enables you to comply with Data Protection Laws, including implementing appropriate technical and organisational measures.
4.3 Personnel. Your Welcome Limited restricts its personnel from processing Personal Data without authorisation (unless required to so by applicable law) and will ensure that any person authorised by Your Welcome Limited to process Personal Data is subject to an obligation of confidentiality.
5. PERSONAL DATA BREACH RESPONSE
Upon becoming aware of a Personal Data Breach, Your Welcome Limited will notify you without undue delay and will provide information relating to the Personal Data Breach as reasonably requested by you. Your Welcome Limited will use reasonable endeavours to assist you in mitigating, where possible, the adverse effects of any Personal Data Breach.
6. AUDIT REPORTS
Your Welcome Limited audits its compliance against data protection and information security standards on a regular basis. Such audits are conducted by Your Welcome Limited internal audit team. Upon written request, and subject to obligations of confidentiality, Your Welcome Limited will make available to you a summary of its most recent relevant audit report and/or other documentation
7. DATA TRANSFERS AND EXPORTS
7.1 Data Transfers. Your Welcome Limited may transfer and process Personal Data to and in other locations around the world where Your Welcome Limited or its Sub-processors maintain data processing operations as necessary to provide the Services.
7.2 Data Transfers from the EEA and Switzerland. Where Personal Data is transferred from the European Economic Area and/or Switzerland to a member of Your Welcome Limited group of companies located in a country not recognized by the European Commission or the Swiss Federal Data Protection Authority as providing an adequate level of protection for Personal Data, You appoint Your Welcome Limited to enter into the EU Model Clauses on Customer’s behalf with such Your Welcome Limited entity based outside of the EEA and Switzerland and involved in the processing of Personal Data.
8.1 Data Protection Requests. If Your Welcome Limited receives any requests from individuals or applicable data protection authorities relating to the processing of Personal Data under the Agreement, including requests from individuals seeking to exercise their rights under EU Data Protection Law, Your Welcome Limited will promptly redirect the request to you. Your Welcome Limited will not respond to such communication directly without your prior authorisation, unless legally compelled to do so. If Your Welcome Limited is required to respond to such a request, Your Welcome Limited will promptly notify you and provide you with a copy of the request, unless legally prohibited from doing so.
8.2 Customer Requests. Your Welcome Limited will reasonably cooperate with you, at your expense, to permit Customer to respond to any requests from individuals or applicable data protection authorities relating to the processing of Personal Data under the Agreement to the extent that you are unable to access the relevant Personal Data in their use of the Services.
8.3 DPIAs and Prior Consultations. To the extent required by EU Data Protection Law, Your Welcome Limited will, upon reasonable notice and at your expense, provide reasonably requested information regarding the Services to enable you to carry out data protection impact assessments (“DPIAs”) and/or prior consultations with data protection authorities.
8.4 Legal Disclosure Requests. If Your Welcome Limited receives a legally binding request for the disclosure of Personal Data, which is subject to this DPA, such request will be dealt with promptly.
9.1 Relationship. Any claims brought under this DPA will be subject to the terms and conditions of the Your Welcome Limited general terms.
9.2 Conflicts. In the event of any conflict between this DPA and any privacy-related provisions, the terms of this DPA will prevail.
9.3 Modification and Supplementation. Your Welcome Limited may modify the terms of this DPA, in circumstances such as (i) if required to do so by a supervisory authority or other government or regulatory entity, (ii) if necessary to comply with Data Protection Law, or (iii) to implement or adhere to standard contractual clauses, approved codes of conduct or certifications, binding corporate rules, or other compliance mechanisms, which may be permitted under Data Protection Law. Supplemental terms may be added as an Annex or Appendix to this DPA where such terms only apply to the processing of Personal Data under the Data Protection Law of specific countries or jurisdictions. Your Welcome Limited will provide notice of such changes to you and the modified DPA will become effective, in accordance with the terms of the Agreement or as otherwise provided on Your Welcome Limited website if not specified in the Agreement.
Limitation of Liability
YourWelcome excludes: (a) any responsibility for or liability arising out of any dealings you have with third parties that take place using or facilitated by the Site; and (b) any liability for losses which are not a foreseeable or likely consequence of your use of the Site or the App, or of a breach of these Terms. For example, losses are foreseeable where they could be contemplated by you and YourWelcome at the start of your membership.
YourWelcome will not be liable to you over the entire period of your use of the Site or any loss in excess of (a) the total value of products or subscriptions ordered by you via the Site and (b) £100, whichever is the higher. Notwithstanding this, nothing in these Terms will affect any liability we may have for: (a) death or personal injury arising from our negligence or our liability; (b) fraudulent misrepresentation or (d) any other liability that cannot by law be excluded or limited.
These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of your use of the Site or the App and any order. We are required by law to advise you that contracts may be concluded in English only and that no public filing requirements apply.
The operation of our Site and Contracts for the purchase of Goods through our Site are governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Should you have any questions regarding these Terms you may contact us at email@example.com