FAQs

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Here are a few answers to our most common questions

YourWelcome is a subscription service, that includes a customised 8 inch tablet device, extra long charging cable and plug, alongside pre-installed YourWelcome software. In addition, you receive access to the YourWelcome dashboard portal, where you upload your property details and any services you want to offer your guests.

We ship you the YourWelcome device, which can be set up in 5 minutes and left out for your guests.

How does the YourWelcome subscription work?

YourWelcome offer 6 month and annual recurring subscriptions. The subscription includes the tablet and software.

Do you offer free shipping?

We offer free shipping worldwide with our Pro and Enterprise Plans but a nominal shipping charge is applied on our Standard plan for each device ordered.

I am not technical, is it easy to set up?

Yes very easy. The device has only one function which is to load the YourWelcome app. The set up and maintenance is done via the dashboard (found at https://www.yourwelcome.com/dashboard ) and the device has simple log in instructions to sync your property.

Can I customise the device with my local recommendations?

Absolutely – YourWelcome offers recommendations and money savings offers but you know your local area so we encourage all our hosts to populate with their tips!

What happens at the end of my subscription?

All subscription sold by YourWelcome are on an auto-renewal basis, which means you will automatically be charged at the end of the initial subscription term for your next period.

What happens if the device is damaged by a guest?

Accidents happen. We will send you a replacement device within 10 working days of receiving the damaged device. However, if it is clear the device has been wilfully damaged then you will be charged for the replacement device.

I need to cancel my YourWelcome subscription

Simply email us at cancel@yourwelcome.com a minimum of 3 days prior to the end of the subscription period. We cannot refund any subscription payments once they have renewed. You are required to return the YourWelcome tablet device (at your own cost) at the end of the subscription period to avoid a further charge.

Will I receive a refund if I cancel my YourWelcome subscription before it expires?

In most cases, cancelling your subscription before it expires means you’ll finish your current subscription without receiving money back. Once the subscription expires, you must return the tablet device(s) within 14 days of your renewal date.

For regions that require refunds within the first 14 days of initial purchase (cooling off period).

If you live in a region where there is a legal obligation to issue a refund on early cancellation, you may be eligible for a refund. Eg, if you live in the EU, you can cancel your subscription within 14 days of the original purchase (the cooling off period), YourWelcome will refund the full amount on return of the device(s).

Where do I return my device once my subscription ends?

Simple – you must return the tablet device in the same condition that it was received to one of the following address:

United States

YourWelcome
601 N. Ashley Drive
Suite 1100 – 184
Tampa, FL 33602

Rest of World

YourWelcome
Fleet House
8-12 New Bridge Street
London EC4V 6AL
United Kingdom