Advance Check-In Screens

Choose the information requested from guests when they check-in online

Overview

YourWelcome Advance enables you to capture detailed information from your guests, before they arrive at the property.

Whether Identification details you’re capturing details to pass on to local authorities, or simply bolstering your guest CRM – the check-in process is fully customisable, meaning you are in complete control of the experience your guest sees.

All of the information captured during an online check-in is available to view on the Check-Ins page of the YourWelcome Dashboard.

To do this, head to the check-ins page of the YourWelcome dashboard.

Guest Details

This screen enables you to capture your guest’s basic contact details – if you have connected a third-party calendar, a lot of this information may already be pre-filled (but still editable):

  • Email
  • First name
  • Last name
  • Contact telephone number
  • Company

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Guest Address

This screen enables you to capture your guest’s home or business address – this helps you to verify their payment details, or use it for marketing purposes (if you get permission):

  • Address line 1
  • Address line 2
  • City
  • Country
  • Postcode / Zip code

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Identification & Nationality

This screen enables you to capture your guest’s identification details, along with a photo of the ID – this information is stored securely and available to you upon request:

  • Nationality
  • Identification Type (a list including most common ID types)
  • Identification Number
  • Residence
  • Next Destination
  • ID Image upload

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Extra Guests

Enabling this option will ask your guests to provide a name and email address for all additional adults staying with them:

  • First name
  • Last name
  • Email address
  • Contact telephone number

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Arrival Time

Ask your guests to supply an accurate time of arrival by enabling the Arrival Time screen:

  • Guest ETA

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Not the answer you were looking for or still need a little help?

Get in touch with the YourWelcome support team, who will be happy to help.