COVID-19 Vacation Rentals Policy – Reassuring Your Guests

COVID-19 Vacation Rental Policy – Reassuring Your Guests

Responding To A Pandemic

As a Vacation Rental Manager, your COVID-19 Vacation Rental policy will be a key factor in driving bookings. Guests will need reassurance that you are taking their health and safety seriously.

Vacation Rental Managers have the opportunity to position their properties as the safe alternative to crowded hotels. In order to do this successfully, managers must clearly communicate to potential guests that they have the highest cleaning and hygiene standards.

YourWelcome Advance & Tablets can play a key part in this positioning to your guests. Whether that’s by enabling contactless check-ins, up-sells during the stay and all communication pre-arrival and during the stay, YourWelcome can help.

Responding To A Pandemic

As a Vacation Rental Manager, your COVID-19 Vacation Rental policy will be a key factor in driving bookings. Guests will need reassurance that you are taking their health and safety seriously.

Vacation Rental Managers have the opportunity to position their properties as the safe alternative to crowded hotels. In order to do this successfully, managers must clearly communicate to potential guests that they have the highest cleaning and hygiene standards.

YourWelcome Advance & Tablets can play a key part in this positioning to your guests. Whether that’s by enabling contactless check-ins, up-sells during the stay and all communication pre-arrival and during the stay, YourWelcome can help.

4 KEY PRINCIPLES

Keep It Clean

All responsible Vacation Rental Managers will be deep cleaning the property after each stay. In order for this to drive more bookings, you will need to communicate your cleaning policy on OTA listings and in marketing emails.

Offer Self Check-In/Out

Limiting contact between guests and staff should be a key focus for property managers. Adopt contactless self check-in and check-out using third party technological solutions.

Reduce Your Costs

With bookings down during the pandemic it’s important to reduce costs. The biggest cost to any vacation rental manager is staff. By the introduction of automated guest communication you can reduce your fixed monthly costs.

Monitor The Situation

The situation is changing almost daily and it is important to understand that guest requirements may also change. Ensure you keep an open communication channel with guests pre-arrival to ensure you are ready to meet their expectations.

Advance Check-In

Automate your check-ins by capturing essential details in advance of a guest arrival. Create multiple email workflows for different types of guests to ensure you’re communicating exactly what you need. Share links to government health recommendation sites and communicate your cleaning policy and your COVID-19 Vacation Rental policy. Connect your PMS and all bookings will be synced automatically.

Advance Check-In

Automate your check-ins by capturing essential details in advance of a guest arrival. Create multiple email workflows for different types of guests to ensure you’re communicating exactly what you need. Share links to government health recommendation sites and communicate your cleaning policy and your COVID-19 Vacation Rental policy. Connect your PMS and all bookings will be synced automatically.

Guest Data Collection

No need to have guests check-in at a desk or office upon arrival when all information can be collected via the swift and easy YourWelcome Advance guest app.

Rental Management Agreement Signature

Automate your pre-arrival messaging workflow and include your Rental Management Agreement for guests to sign via their mobile device or computer.

ID and Payment Card Collection

Worried about the guest being who they say they are when booking online?YourWelcome Advance prompts your guests to snap a picture of their personal ID and credit card for verification purposes.

Pre-Arrival Upsells

Renting the property is only the first step of the vacation rental process.Providing upsell opportunities such as airport transfers, car rentals, grocery delivery, or early check-in can generate more vacation rental income and provide a better guest experience.

CDC Guidelines and Communication

Guide your guests to local, state, and federal information regarding COVID-19 travel regulations and procedures required for their upcoming trip.

Guest Data Collection

No need to have guests check-in at a desk or office upon arrival when all information can be collected via the swift and easy YourWelcome Advance guest app.

Rental Management Agreement Signature

Automate your pre-arrival messaging workflow and include your Rental Management Agreement for guests to sign via their mobile device or computer.

ID and Payment Card Collection

Worried about the guest being who they say they are when booking online?YourWelcome Advance prompts your guests to snap a picture of their personal ID and credit card for verification purposes.

Pre-Arrival Upsells

Renting the property is only the first step of the vacation rental process.Providing upsell opportunities such as airport transfers, car rentals, grocery delivery, or early check-in can generate more vacation rental income and provide a better guest experience.

CDC Guidelines and Communication

Guide your guests to local, state, and federal information regarding COVID-19 travel regulations and procedures required for their upcoming trip.

In-Property Tablet

Avoid the hassle of trying to convince your guests to download apps, be 100% sure they have access to the information by leaving an in property tablet. Unlike paper house guides, tablets can be wiped with anti-bacterial sprays so your guests have access to your information in a secure way. If you’re no longer doing meet and greets due to social distancing the tablets can display a welcome video and key information and you can be notified once these items have been watched so you have peace of mind that your guests have arrived safe and sound.

In-Property Tablet

Avoid the hassle of trying to convince your guests to download apps, be 100% sure they have access to the information by leaving an in property tablet. Unlike paper house guides, tablets can be wiped with anti-bacterial sprays so your guests have access to your information in a secure way. If you’re no longer doing meet and greets due to social distancing the tablets can display a welcome video and key information and you can be notified once these items have been watched so you have peace of mind that your guests have arrived safe and sound.

Contactless Check-In Notification

When guests arrive at the property, they are greeted with a personalized tablet welcome announcement prompting them to check-in which sends you a notification.

Guest Data Collection

Didn’t have the opportunity to collect all of the groups individual information pre-arrival?Have the guests fill-in their personal information on the tablet and sign the house rules or rental management agreement in the property.

CDC Guidelines and Local Regulations

No need to print signs for each guest when you can display digital signage on the tablets of CDC Guidelines and Local Regulations for vacation rental guests in your area directly on the tablet.

Property Guides

Decrease guest service calls and valuable phone time by providing video and text guides on how to use the tv remote, operate the BBQ grill, turn on the fireplace, and much more.

In-Stay Upsells

Offer in-stay upsell packages such as mid-stay clean, personal cleaning products, baby rental items, or late check-out directly from the tablet generating additional revenue.

Local Information

Provide your guests with recommended restaurants and attractions.Great for informing which places are open with limited seating, takeout, and delivery options.

Guest Chat Communication

Allow any guest staying in your properties to communicate with your team by chatting directly from the tablet without having to download an app or find a phone number to call.

Inspection Check-Lists

Ensure your team is adhering to special CDC cleaning guidelines and local regulations by providing a custom digital housekeeping check-list to guide them through the process.

Contactless Check-In Notification

When guests arrive at the property, they are greeted with a personalized tablet welcome announcement prompting them to check-in which sends you a notification.

Guest Data Collection

Didn’t have the opportunity to collect all of the groups individual information pre-arrival?Have the guests fill-in their personal information on the tablet and sign the house rules or rental management agreement in the property.

CDC Guidelines and Local Regulations

No need to print signs for each guest when you can display digital signage on the tablets of CDC Guidelines and Local Regulations for vacation rental guests in your area directly on the tablet.

Property Guides

Decrease guest service calls and valuable phone time by providing video and text guides on how to use the tv remote, operate the BBQ grill, turn on the fireplace, and much more.

In-Stay Upsells

Offer in-stay upsell packages such as mid-stay clean, personal cleaning products, baby rental items, or late check-out directly from the tablet generating additional revenue.

Local Information

Provide your guests with recommended restaurants and attractions.Great for informing which places are open with limited seating, takeout, and delivery options.

Guest Chat Communication

Allow any guest staying in your properties to communicate with your team by chatting directly from the tablet without having to download an app or find a phone number to call.

Inspection Check-Lists

Ensure your team is adhering to special CDC cleaning guidelines and local regulations by providing a custom digital housekeeping check-list to guide them through the process.

COVID-19 Vacation Rental Policy – Summary

There is no denying that the coronavirus has changed the short stay accommodation market landscape. We believe that the crisis will push the vacation rental industry to rapidly adopting a contactless approach to guest management. Vacation Rental Managers need to adopt technologies that fit this approach, whilst ensuring that marketing communications clearly outline their COVID-19 Vacation Rental policy. This combination will reassure guests and help drive bookings.

If you’d like to hear more from our team about how we can help just schedule a demo using the link below and we’d love to share what we’ve learnt from our 1,500+ existing customers.

COVID-19 Vacation Rental Policy – Summary

There is no denying that the coronavirus has changed the short stay accommodation market landscape. We believe that the crisis will push the vacation rental industry to rapidly adopting a contactless approach to guest management. Vacation Rental Managers need to adopt technologies that fit this approach, whilst ensuring that marketing communications clearly outline their COVID-19 Vacation Rental policy. This combination will reassure guests and help drive bookings.

If you’d like to hear more from our team about how we can help just schedule a demo using the link below and we’d love to share what we’ve learnt from our 1,500+ existing customers.

Book A Demo

Find out why 1,500+ property managers trust YourWelcome.

Book A Demo

Book A Demo

Find out why 1,500+ property managers trust YourWelcome.

Book A Demo
Ready to make more money from every guest booking?

Ready to make more money from every guest booking?