Communicating With Guests

As soon as a channel exists for a property, the “chat” menu option will be visible to guests using the tablet in that property.

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What Your Guests Can See

Only messages that are sent between you and the guest during their booking – they can’t see any messages prior to their check-in

The name & profile photo of every team member that they receive a message from

A visual indication of when you’re typing a response

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What You Will See

Every message sent between you and that property, from all guests (this is limited by the Slack plan that you choose, read more about this here)

Guest name: This will use the name of the primary guest – what they entered when they checked in

Guest language setting: This appears after the guest name as a flag emoji